Returns and Exchanges

All purchases made from Nova Mission Systems ("we," "us," or "our") are subject to the terms of this Return, Refund & Exchange Policy. By completing a purchase on our website, you ("the Buyer") agree to be bound by these terms in full.

1. Strict 14-Day Return Window

  • Delivery-to-Scan Deadline: You have exactly 14 calendar days from the date your order is marked as "Delivered" by the shipping carrier’s official tracking system to request a Return Merchandise Authorization (RMA) and hand the package over to the return carrier.

  • No Exceptions for Delayed Opening: The 14-day clock begins strictly upon the carrier's delivery timestamp, regardless of when you physically retrieve, open, or inspect the package.

  • Postmark Requirement: Approved returns must show an active carrier acceptance scan within the 14-day window. Any return dropped off with a carrier after the 14th calendar day will be rejected.

2. Eligibility & Mandatory Item Condition

To qualify for a refund or exchange, returned merchandise must pass a physical inspection upon arrival at our facility and meet all of the following criteria:

  • 100% New and Unused: Items must be in brand-new, unaltered, unmodified, and uninstalled condition.

  • Zero Wear or Test-Fitting: Any item showing signs of installation, mounting, test-fitting, tool marks, scratches, residue, thermal exposure, or mechanical wear is strictly ineligible for return or exchange.

  • Original Packaging: Items must be returned in their original packaging with all included hardware, accessories, manuals, and protective materials intact.

  • Final Sale & Non-Returnable Items: Custom-ordered items, made-to-order components, clearance or discounted promotional items, and gift cards are Final Sale and cannot be returned or exchanged under any circumstances.

3. Mandatory Return Merchandise Authorization (RMA)

  • Prior Approval Required: You must use the contact us page with your order number and reason for return before shipping any item back.

  • No Unauthorized Returns: Do not ship items back without an approved RMA number. Packages received without a valid RMA number clearly marked on the exterior of the shipping box will be refused at delivery or held without refund at the Buyer's expense.

4. Shipping Costs Are Strictly Non-Refundable

  • Original Outbound Shipping: All original shipping, handling, expedited processing fees, and third-party shipping protection fees paid at checkout are 100% non-refundable. If your order qualified for "Free Shipping," our actual outbound carrier cost will be deducted from your refund total.

  • Buyer Pays All Return Shipping: The Buyer is solely responsible for purchasing and paying for all return shipping postage, packaging materials, and customs/duty fees (if applicable). We do not provide prepaid return labels.

  • Risk of Loss in Transit: You must ship returns using a trackable, insured carrier service (USPS, UPS, or FedEx) and provide us with the tracking number. We are not responsible for return packages that are lost, stolen, misdelivered, or damaged in transit. Title and risk of loss remain with the Buyer until the package is physically received and signed for at our facility.

5. Exchanges

  • 14-Day Eligibility: Exchanges are subject to the exact same 14-day window and strict brand-new condition requirements as standard returns.

  • Buyer Covers Two-Way Shipping: For all approved exchanges, the Buyer is responsible for both:

    1. The full cost of shipping the original item back to our facility, and

    2. The outbound shipping cost required to send the replacement item to the Buyer.

  • Processing Sequence: Replacement items will only be shipped after the original item has been received, inspected, and approved by our team, and after the Buyer has paid the invoice for outbound reshipment postage (plus any price difference between items).

6. Inspection, Restocking Fees & Rejected Returns

  • Inspection Period: Please allow 3 to 5 business days from the date your return is delivered to our facility for physical inspection and processing.

  • Failed Inspections & Abandoned Property: If a returned item arrives used, installed, modified, damaged, missing parts, or outside the 14-day window, the return will be denied with zero refund issued. We will notify you via email with photographic documentation of the rejection. You will have 7 calendar days from notification to pay for a return shipping label to have the rejected item sent back to you. If payment is not received within 7 days, the item will be deemed legally abandoned and disposed of without credit or further notice.

7. Damaged, Defective, or Incorrect Items (48-Hour Rule)

  • Strict Reporting Window: Claims for items that arrive damaged in transit, defective from the factory, or incorrect due to a fulfillment error must be submitted within 48 hours of the carrier's delivery timestamp.

  • Evidence Required: Claims must include clear photos of the shipping box (showing the shipping label), internal packaging, and the specific item defect.

  • Waiver After 48 Hours: Any claim of defect, damage, or missing items reported more than 48 hours after delivery will be deemed post-delivery wear or user modification and will not qualify for replacement or waiving of return shipping fees.

8. Refunds & Chargeback Policy

  • Refund Method: Approved net refunds (item price minus original shipping and applicable restocking fees) are issued strictly to the original payment method used at checkout. Depending on your financial institution, funds typically post within 5 to 10 business days after processing.

  • Unlawful Chargebacks: Filing a credit card dispute or chargeback to circumvent this Return Policy after agreeing to these terms at checkout constitutes friendly fraud. We submit full carrier delivery logs, IP checkout timestamps, RMA communications, and photographic inspection records to payment processors to contest all invalid disputes.

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